Return & Warranty

At Recovon, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied with your product, we offer a 30-day return policy on all online purchases. Please carefully review our return and warranty policy for more details on how to initiate a return or warranty claim.

Return Policy

We offer a 30-day return policy for online purchases made through our website. If you are not completely satisfied with your product, you may return it within 30 days from the date of purchase for a refund. However, please note the following terms:

  • Return Period: You may request a return within 30 days of placing your order.
  • Condition of Returned Products: The product must be in original condition, with all accessories and manuals intact. The product should be undamaged, and the functional condition must be intact.
  • Return Shipping Costs: The customer is responsible for the return shipping costs. We recommend using a trackable shipping method to ensure the safe return of your product.
  • Restocking & Handling Fee: A 10% restocking fee will be deducted from your refund to cover logistics, handling, and processing costs. This fee applies to all returns made after the order is shipped.

How to Return Your Product:

  1. Contact us within 30 days from the purchase date to initiate the return process. Our customer service team will guide you on how to proceed.
  2. Ensure that the product is securely packaged to avoid any damage during the return shipment.
  3. After we receive and inspect the returned item, we will process your refund, excluding the 10% restocking fee. The refund will be credited to the original payment method.

Order Cancellation:

  • You may cancel your order free of charge before it has been shipped.
  • Once the order has been shipped, the 10% restocking fee will apply to the return, as mentioned above.

Warranty Policy

All products purchased from Recovon come with a 180-day warranty from the date of purchase. This warranty covers defects in materials or workmanship and applies only to issues arising during normal use.

What is Covered by the Warranty:

  • Shipping Damage: If your product is damaged during shipping, we will replace it at no additional cost.
  • Manufacturing Defects: If the product has a defect due to manufacturing, we will repair or replace it as per the warranty terms.

What is Not Covered by the Warranty:

  • Misuse: Damage caused by improper use, accidents, or neglect is not covered.
  • Wear and Tear: Normal wear and tear, such as scratches or fading, is not covered.
  • External Factors: Damage from external causes like fire, water, or natural disasters is not covered.

How to Request Warranty Service:

  1. Contact our customer service team with a description of the issue and any relevant photos or videos for assessment.
  2. We will review the issue and, if applicable, repair or replace the defective product at no charge to you.

Partial Refunds for Special Cases:
In certain situations where the damage is not covered under the warranty, we may offer a partial refund as compensation. Please contact our customer service team for assistance.

Important Notes:

  • Return Shipping: The customer is responsible for the return shipping costs unless the product was damaged during shipping or has a manufacturing defect.
  • Refund Process: After we receive your return and verify its condition, we will process the refund within 2-5 business days. The refund will be credited to your original payment method minus the 10% restocking fee.
  • Exclusions: This policy applies only to purchases made through our online store. Products purchased from other retailers or physical locations are not eligible.

Contact Us

If you have any questions or need assistance with your return or warranty claim, please feel free to reach out to our customer service team. We’re happy to assist you!

📧 Email:
support@recovon.com 
recovon.store@gmail.com

Customer Support Hours:

  • Monday to Friday: 8:00 AM – 6:00 PM
  • Saturday & Sunday: 10:00 AM – 4:00 PM

Thank you for choosing Recovon. We strive to provide high-quality products and excellent customer service. If you experience any issues, we are here to help and ensure your satisfaction.