FAQ

Welcome to the Recovon FAQ page! We’ve compiled answers to some of the most frequently asked questions to help you better understand our products, services, and policies. If you don’t find the information you’re looking for, feel free to contact us at recovon.store@gmail.com.

1. What is Recovon?

Recovon is a leading brand specializing in rehabilitation and assistive training equipment, focusing on creating products that help individuals recover from illness, surgery, or mobility limitations. Founded in 2003 in Germany, we have over 20 years of experience in rehabilitation technology. Our products include hand training devices, knee supports, vibration massage devices, and more, all designed to improve mobility and overall well-being.

2. How do I know which size is right for my knee support?

Choosing the right size for your knee support is crucial for maximum comfort and effectiveness. On each product page, we provide a detailed size chart with measurements to help you select the correct size. If you're unsure, we recommend measuring around the widest part of your knee and comparing it to the chart. If you need further assistance, feel free to contact our customer service team at recovon.store@gmail.com, and we'll help guide you.

3. How can I purchase Recovon products?

You can easily purchase Recovon products directly through our website. Simply browse through our product pages, select the items you wish to purchase, and proceed to checkout. We accept various payment methods, including credit/debit cards and PayPal.

4. What shipping options do you offer?

We offer two shipping options to meet your needs:

Shipping Option Delivery Time Shipping Cost
Standard Shipping 5-10 business days $6.99
Expedited Shipping 3-7 business days $12.99
Free Shipping 5-10 business days FREE on orders over $79

For more details, please visit our Shipping Policy page.

5. Do you ship internationally?

Yes! Recovon ships to over 30 countries and regions worldwide, including the United States, Germany, Japan, China, India, and many more. Shipping costs and delivery times will vary based on your location.

6. What is your return policy?

We offer a 30-day satisfaction guarantee for returns. If you are not completely satisfied with your purchase, you can request a return within 30 days of receiving the product. Please note that customers are responsible for return shipping costs, and a 10% handling fee will be applied to cover logistics and processing.

For more detailed information, please refer to our Return and Warranty Policy.

7. How do I cancel or change my order?

Orders can be canceled for free before they are shipped. Once the order has been shipped, cancellations are no longer possible, and a 10% cancellation fee will apply. If you would like to cancel or modify an order, please contact us as soon as possible at recovon.store@gmail.com.

8. Do you offer a warranty on your products?

Yes, all Recovon products come with a 180-day warranty. This warranty covers manufacturing defects or damage incurred during shipping. It does not cover damage caused by misuse, accidents, or wear and tear. If your product is defective or damaged upon arrival, please contact us within 7 days of receiving it for assistance.

For more details, please visit our Return and Warranty Policy page.

9. What should I do if my product arrives damaged or defective?

If you receive a damaged or defective product, please contact our customer service team within 7 days of receiving the product. We will either issue a replacement or provide a refund based on your preference.

You can reach us via email at recovon.store@gmail.com. Please include your order number, photos of the damage, and a description of the issue to expedite the process.

10. How do I track my order?

Once your order has shipped, you will receive an email with tracking information and a link to track your package. You can track your order using the carrier's tracking system to see real-time updates on its status.

11. Can I return or exchange a product?

Yes, we accept returns within 30 days of purchase if you're not satisfied with your product. The product must be in its original condition, unused, and in its original packaging. Customers are responsible for return shipping costs, and a 10% restocking fee will be applied to cover logistics and processing.

For more information, please refer to our Return and Warranty Policy.

12. How do I contact customer support?

If you have any questions or need assistance with an order, please don't hesitate to contact us. Our customer support team is available via:

13. How does Recovon protect my privacy?

We take your privacy seriously. Your personal information is kept secure and only used to process orders and improve your experience with us. For more information on how we collect, use, and protect your personal data, please review our Privacy Policy.

14. Do you offer gift cards or promotions?

At times, we may offer promotional discounts or gift cards. To stay updated on the latest offers, discounts, and product releases, subscribe to our newsletter or follow us on social media.

Thank you for choosing Recovon. We are dedicated to supporting your recovery journey every step of the way.